Privacy policy
Privacy Policy
Last updated: November 4, 2026
This Privacy Policy explains how AND-MADE by Hand (“AND-MADE,” “we,” “us”) collects, uses and shares your personal information when you visit or shop at andmadebyhand.com (the “Site”), attend our events, or sign up for our emails.
Information we collect
- Information you give us: your name, email, phone number, billing and shipping address, and order details when you make a purchase, create an account, sign up for our newsletter, buy event tickets, leave a review or contact us.
- Payment information: payments are processed securely by Shopify and our payment providers. We never see or store your full card number.
- Device and browsing information: collected automatically when you visit the Site. This includes your browser, IP address, time zone, pages and products you view, how you got to our Site, and how you interact with it. We collect it with cookies, pixels and similar technologies.
How we use your information
- To process and ship your orders, issue store credit, and send order confirmations and updates
- To manage event tickets and our rewards program (Bestie Bucks)
- To answer your questions and provide customer service
- To send you emails or texts about new drops, sales and events, if you’ve opted in. You can unsubscribe at any time.
- To screen orders for fraud
- To understand how people use our Site, so we can improve it and show relevant ads
How we share your information
We don’t sell your personal information. We share it only with service providers who help us run our business. Examples include:
- Shopify, which powers our store
- Email and SMS marketing tools
- Our product reviews app
- Shipping carriers
- Analytics and advertising partners, such as Google, Meta and TikTok
We may also share information to comply with the law, respond to lawful requests, or protect our rights.
Advertising and cookies
We and our advertising partners use cookies and pixels to show you AND-MADE ads on other sites and apps. You can opt out of personalized ads through:
- Facebook/Instagram: https://www.facebook.com/settings/?tab=ads
- Google: https://adssettings.google.com
- Digital Advertising Alliance: https://optout.aboutads.info
You can also block or delete cookies in your browser settings, but some parts of the Site may not work properly.
Event photos and video
If you attend an AND-MADE event, you may be photographed or recorded, as described in our event ticket terms.
Your rights
Depending on where you live, you may have the right to:
- Access, correct or delete your personal information
- Opt out of targeted advertising or the “sale” or “sharing” of your information as defined by state law
To make a request, email hello@andmadebyhand.com. We’ll respond as required by applicable law. If you live in Europe or the UK, you have similar rights under the GDPR. Please note that your information is processed in the United States.
Data retention
We keep your order information for our records unless you ask us to delete it, except where we’re required to keep it by law.
Children
Our Site is not directed to children under 13, and we don’t knowingly collect their personal information.
Changes
We may update this policy from time to time. The “Last updated” date shows when it last changed.
Contact us
AND-MADE by Hand
Dallas, TX
Email: hello@andmadebyhand.com
