Have Questions? - START HERE! 💕

*Due to the handmade nature of all AND-MADE Merchandise please note that although items will be similar to the picture they will not be exactly alike and some variation should be expected.

FAQ'S and Return Policy

How long will it take to receive my order?

All AND-MADE orders have a standard processing time of 14 to 28 business days. Handbags, Jackets and Custom Orders can take up to 8 weeks to complete and then be shipped. If your order includes items that can be shipped sooner, please note that your order may come in separate packages and at different times. If you need your order sooner, please consider making separate purchases. Selecting Priority Shipping or Overnight does not expedite the standard processing time. If you would like the Standard Processing time expedited, you need to select Order Expo at checkout. Unfortunately, you cannot expedite after checkout. 

Have questions on this process? Email: hello@andmadebyhand.com directly and let's work it out together.

Please plan accordingly to make sure you receive everything as needed. Once your order has been completed and prepared for shipping, it will ship immediately using UPS or USPS. Please allow 2-4 days for tracking numbers to update in their system so you can track.

How do I check the status of my order?

If you have an AND-MADE login, you can sign in to see all orders placed and their status. If you do not have a login, you can create one at andmadebyhand.com. Please keep in mind that an email is not required to check the status of your order before the 28 Business Day Mark.

What classifies as a "Business Day"? 

A business day is Monday-Friday from the time the shop opens to the time the shop closes EXCLUDING HOLIDAYS. AND-MADE is open from 9am-4pm CST Monday-Friday.

Example:

You Order on Monday May 1st at 830PM CST. Your order will begin processing on May 2nd at 9am and can be shipped up until June 8th at 4pm CST. This is worse case scenario as most orders do not take the full 28 days. IF YOU NEED YOUR ORDER SOONER THAN 14 DAYS - PLEASE SELECT ORDER EXPO AT CHECKOUT!

What are your shipping methods?

Choosing expedited shipping does not change the processing time.

Please select your shipping method when placing your order. Allow 24-48 hours for UPS or USPS to update tracking number for you to review.

 

Do you accept custom orders?

 Absolutely, please send an email to hello@andmadebyhand.com with subject line "Custom Order". Any and all custom design pieces will require a consultation which at that time production time and price will be discussed. All custom items are final sale and are not eligible for coupons or discounts. 

Do you take wholesale orders?

Yes and No. AND-MADE has stopped accepting wholesale orders for RE-SALE under another name but we are still accepting STOCKIST orders. If you would like to see AND-MADE in your boutique or online store please send an email with "Stockist Interest" in the subject line and let's see if we can make it happen!

What methods of payment do you accept?

We accept payments via PayPal, Square, any and all Visa, MasterCard, American Express, Discover, and any other payment method listed at the bottom of this webpage. If for any reason you are having issues with processing your payment please email us ASAP at hello@andmadebyhand.com so that we can better assist you.

We also accept Afterpay, Quadpay/Zip, Sezzle, Shop pay and a host of other flexible payment options. 

 

Do you ship internationally?

Yep, Sure do! Free shipping does not apply to orders shipped internationally.

 

Refunds, Returns and Exchanges (Including Cancellations)

AND-MADE by Hand is not responsible for any lost items. If your tracking information shows that your package has been delivered but you did not receive it, you will need to contact UPS (1-800-742-5877) or USPS (1-800-275-8777). We recommend you visit your local USPS office and see if the package is waiting there for you as it may have been to big to fit in your box.

Please do not hesitate to reach out and let us know how we can help at hello@andmadebyhand.com

PLEASE DOUBLE CHECK AND MAKE SURE THE ADDRESS YOU ENTERED IS CORRECT. We are unable to change the shipping address once your order has been placed due to customer security reasons.

If a package is returned to AND-MADE for any reason, the customer will be responsible for any additional costs to re-ship the package. Once emailed, if no response in 24 hours; you will receive a Store Credit/Gift Card for the total amount of purchase less any shipping charges incurred.

Order Cancellations

AND-MADE will begin planning and processing your order immediately upon receipt. For this reason, we will not be able to cancel or change your order once you have submitted it.

Do you accept returns?

Due to the handmade nature of our products, Unfortunately No. If you have received a defective or damaged product please contact us immediately at hello@andmadebyhand.com with a description and photos that clearly show where there is damage or a defect deemed valid by AND-MADE by hand.

SALE ITEMS MAY HAVE A SLIGHT DEFECT AND ARE ALWAYS FINAL SALE.

Can I exchange a product?

 An exchange MAY be initiated only in the case of damage or defect. Please make sure you have read the product description for sizing and reviewed the available photos.

 To be eligible for an exchange, please contact us within 3 (THREE) calendar days of receiving your product. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 Additional FINAL SALE items:

Gift Cards, Sale/Retired Items, & Custom Items

AND-MADE understands that life happens. Please do not ever hesitate to reach out with additional questions by emailing hello@andmadebyhand.com